What is your billing policy?
We charge the price of the shirt plus shipping as calculated and shown in your cart. No other charges will be applied. We process payments through Stripe's SSL secure payment gateway. We do not store customer credit card information. Your transaction with Name T-Shop is safe!
Where do shirts ship from?
Depending on your order we will ship from one of our facilities in Toronto, Canada or New York State.
Do you provide tracking numbers?
Yes! We provide tracking numbers for all United States orders! Tracking numbers will be provided 24-48 hours after your item has shipped out and will be available online. To find your status tracker, please find the link in your order confirmation email.
Do your shirts come from safe facilities for workers?
Yes! We use shirts which are produced in North America.
What is the average wait time?
Our t-shirts are made-to-order, so there is some time required to print and dry the shirt and prepare it for shipping. In some cases, it can be processed the same day, but we can't guarantee it. All shirts will be processed and sent for shipping in 1 to 3 business days after you place your order.
The average wait times are vary for each country. We ship USPS and people in the U.S. should expect their shirt at their door 2-5 business days after ordering RUSH service and 2-7 business days STANDARD.
What is your return policy?
In the rare event that you receive an incorrect or defective product, you will be refunded 100%. We can only offer a 100% refund for defective orders because we are a custom order shop. We can take back t shirts that do not fit or you simply want to return with a $7 restocking fee. Please email firstname.lastname@example.org or call us at 905-602-7507 for an RMA number and the address to which your shirt should be returned. Upon receipt, we will refund your purchase.